Refund policy

Returns & Refunds

Changed your mind?
You can cancel your order for any reason within 30 days, starting the day after you receive it. This includes sale items. Email us at zombifit@hotmail.com to let us know, then send the item back within 14 days of telling us, to: 54 Glenavy Road, Lisburn, BT28 3UT, United Kingdom.

Please send items back unworn and in the condition you received them. Trying something on to check the size is fine. If an item comes back worn or damaged, we may reduce the refund to reflect the loss in value.

Return postage is paid by you. Please keep your proof of postage.

Your refund
We will refund you within 14 days of receiving the item back, or within 14 days of receiving proof that you have sent it, whichever comes first. Your refund includes the original standard delivery charge you paid.

Faulty or not as described?
If your item is faulty or not as described, email us at zombifit@hotmail.com. Within 30 days of delivery you can choose a full refund. After that, and within 6 months, we will repair or replace it, or refund you if that isn’t possible.